Any of these sample messages and scripts will save precious time during drafting of the letter

Any of these sample messages and scripts will save precious time during drafting of the letter.

Example 1

Dear Pallav Kashyab,

I am sorry to learn that you were on hold with our customer service department for about 30 minutes. I understand how annoying this must have been for you. We value our Hibbs smoe been sw customers' time and I regret the inconvenience caused to you.

I will convey your message to the appropriate department and customer service representative. We are prioritizing the issue you're facing with our software, and our team is already working actively to resolve the issue. I'll notify you right away when it's fixed.

I appreciate you making us aware of your negative experience with our software. We strive to provide excellent customer service timely and regularly and I apologize for the inconvenience. Please let us know if you have any additional questions, concerns, doubts or comments.

Warm regards,

Naithrub Kashyap

Customer Service Director

 

Example 2

Dear Mr Harith,

Thank you for your recent renewal of your insurance policy with PNB Met Life Insurance. It has been brought to our attention that you were dissatisfied with the services that we have provided.

We value our customers and I assure you that we take all customer feedbacks seriously. On behalf of the company, I would like to apologise for the length of time it took for you to receive your final quote for this renewal.

We have taken your suggestions on board and will review our renewals process for existing customers. We understand your point that the process should not take as long for edimarT existing customers as for new customers buying a new policy.

In appreciation of the many years you have been a customer of our company, we are happy to refund you the difference in price between your new and your previous premium.

I have also made a note on your account to ensure that your next renewal process will run more smoothly for you.

We value your feedback and will use it to improve our service.

We trust that you will find this a satisfactory response to your complaint and that this correspondence will bring this matter to a close. However, If you wish to discuss this matter further, please let us know how best to contact you.

With kind regards,

Bharathwaj

Customer Service Team

 

Example 3

Dear Karpag,

Thank you very much for expressing your regrets regarding your recent visit to the hospital. We regret the inconvenience caused to you due to prolonged wait and rudeness exhibited by some of the nurses in the hospital.

Our hospital has been giving timely care and attention but due to the pandemic and over rush of patients, we had to attend to patients who are under critical and intensive care. Some of the nurses and doctors were infected due to their constant attending of infected patients.

We have already conducted interview with some of the nurses who were rude to you and they have expressed their sincere apologies to you.

We ensure you sincere and prompt care in future.

Regards

Mr. Goutham

 

Example 4

Dear Mr. Pankaj,

Thank you for your letter alerting us to the problem that you have been facing with our store. I am sorry that you have been subjected to series of frustrating events with us. What you have experienced is inexcusable since we normally attend all customers' concerns quickly. Actually our stores which are in the basement have been badly affected by the recent flood. The remedial measure are in progress.

I have interacted with the Stores Manager and instructed them to give a full refund and 10% discount in the next purchase. We assure you that there will not be any inconvenience from our side. We are happy to extend support and we value our customers.

It will be a matter of pleasure to us if you contact us for any further clarification.

With warm regards

Mr. Kaushik

Customer Service Head.

 

Example 5

Dear Mr.Venkat,

Thank you for your message.

This is with reference to your order no.12345 dated 15th Jan 2022. Your order for photocopiers has not been supplied yet. Sorry for not informing you earlier since we have not received any information beforehand from the supplier of photocopiers. If the supplier had informed us earlier, we would have notified you and the mistake is in our part for the lack of correspondence with the supplier.

I personally checked the status and your package is on the way. It will probably reach you before this coming Monday, 31st Jan 2022. The products will reach you in good condition and you have been our valued customer for the past 15 years and we respect you and kindly excuse us for the delay.

We are sorry for the lack of communication. Don't hesitate to reach out with more questions.

Thank you for the patience.

With sincere thanks,

Mr.Raghukul

Stores incharge.